Fall/Winter 2005 Newsletter
	Customer Survey Highlights High Satisfaction Ratings Continuously Improving Service and Safety Two Million and Counting Wrap Up a SunPass This Holiday Season Travel Conditions at Your Fingertips Making Sense of SunPass Sounds Answering Your Questions New Call Center Now Open Completed Construction Projects Real-Time Replenishment SunPass Takes Flight How to Reach Us! Subscribe to the Sun Passages Newsletter Sun Passages Archives			Continuously Improving Service and Safety The 2004 annual survey results are in with Florida's Turnpike receiving high overall approval ratings. Your feedback has been an important part of our success. By teaming up with our customers, Florida's Turnpike can make improvements to important areas such as Turnpike facilities, roadways, customer service and safety. Service plaza remodeling Service plazas received a satisfactory rating on cleanliness, as well as high overall ratings for security and pricing. Based on your responses, Florida's Turnpike recently completed remodeling projects and visual improvements at all eight service plazas. In addition, Florida's Turnpike, in conjunction with the Florida Highway Patrol (FHP), has increased patrols at service plazas. These changes will make a safer, cleaner environment for Turnpike travelers. Dedicated to serving our customers With a little help from last year's survey results, contacting the SunPass Customer Service Call Center just got easier. With a 77% satisfaction rating regarding the ease of contacting customer service, Florida's Turnpike recently opened a new call center in Orlando. This, in addition to the Boca Raton call center, will make it easier for customers to make contact and update account information. Just call toll free 1-888-TOLL-FLA (1-888-865-5352) for assistance with your SunPass account. Showing progress Florida's Turnpike received higher ratings in accident clearance and construction-zone delays over the past two surveys. The new 90-minute, quick-clearance accident policy and efforts to minimize construction delays have definitely paid off. The State Farm Safety Patrol, a complimentary service, now drives the entire length of Florida's Turnpike for 16 hours per day, as well as the Sawgrass Expressway, helping motorists with flat tires, gas refills and minor repairs. State Farm Safety Patrol also assists FHP officers with accident clearance and the removal of hazardous debris from the roadway. The expansion of this program will make Turnpike roads safer and decrease the amount of traffic for our drivers. Securing the roadway Roadway maintenance received a 91% approval rating with roads being well maintained and smooth. However, Florida's Turnpike has gone the extra mile by completing the first phase of a project to close up the medians with guardrails along the entire length of Florida's Turnpike. In addition, steel cable barriers are scheduled to be installed adjacent to the roadways in Palm Beach, St. Lucie and Miami-Dade counties to ensure driver safety by protecting drivers from going off the road into waterways. In the future, additional barriers will be installed along the rest of Florida's Turnpike, in an effort to continuously make Turnpike roads safer for travel. We need your input Your feedback is essential to Florida's Turnpike and our goal of providing outstanding customer service for all of our customers. Please take a few minutes to fill out the enclosed customer satisfaction survey and return it in the postage-paid envelope by Nov.15, 2005. We appreciate your assistance and look forward to serving you for many years to come.
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