Fall/Winter 2005 Newsletter
	Customer Survey Highlights High Satisfaction Ratings Continuously Improving Service and Safety Two Million and Counting Wrap Up a SunPass This Holiday Season Travel Conditions at Your Fingertips Making Sense of SunPass Sounds Answering Your Questions New Call Center Now Open Completed Construction Projects Real-Time Replenishment SunPass Takes Flight How to Reach Us! Subscribe to the Sun Passages Newsletter Sun Passages Archives			Customer Survey Highlights High Satisfaction Ratings Last year's survey results show Florida's Turnpike either maintained or improved overall customer satisfaction across the board. In October 2004, 1.1 million surveys were sent out to SunPass customers with 98,200 responses received. KEY CUSTOMER FINDINGS IN THE 2004 REPORT INCLUDE: 96% are satisfied with the SunPass program 77% are satisfied with service plazas 92% are satisfied with road conditions 87% are satisfied with the value received for the toll paid 92% would recommend Florida's Turnpike to others Click on the articles on the left for more information about improvements made as a direct result of last year's survey responses.
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