Fall/Winter 2006 Online Newsletter
	Our Focus is on Serving You Survey Results Indicate 91% Receive Value! New Website Unveiled Look for SunPass at Events Near You How to Get Better Gas Mileage Employee Tip Answering Your Questions Around the Clock Account Access Give SunPass to Someone Special! Fall 2006 Construction Update Don't Miss Out — Easy Airport parking with SunPass Plus How to Reach Us Subscribe to the Sun Passages Newsletter Sun Passages Archives 2006 Customer Satisfaction Survey			Survey Results Indicate 91% Receive Value! The results are in! In October of 2005, Florida's Turnpike Enterprise distributed approximately 1.4 million Customer Satisfaction Surveys to SunPass customers. Ninety-one percent reported they receive value in the form of safety, service and convenience for the toll paid while traveling on Florida's Turnpike. Ninety-six percent of those who responded reported they would recommend Florida's Turnpike to their family and friends. Satisfied with SunPass More than 113,000 customers completed and returned the survey. Furthermore, more than 15,000 written comments were received about Florida's Turnpike Enterprise, the roadway, service plazas, toll plazas and the SunPass program. In addition to satisfaction with Florida's Turnpike Enterprise in general, customers gave the SunPass prepaid electronic toll program an extraordinary overall satisfaction rating of 96 percent, eight percentage points higher than the 2002 rating. The survey also shows 92 percent of customers are satisfied with road conditions and 82 percent are satisfied with the level of service at service plazas. Last year, more than 520,000 SunPass transponders were sold and more than 2.6 million have been sold since the program's inception in 1999. Safety, service and convenience As a direct response to customer comments and concerns on previous surveys, Florida's Turnpike Enterprise has initiated a number of programs focusing on driver safety, customer service and improved convenience. Florida's Turnpike Enterprise has: Completed median guardrail installation along the entire mainline of Florida's Turnpike, which helps to reduce crossover accidents and fatalities Expanded the State Farm Safety Patrol Program with additional vehicles and 24-hour operations, this program is a free service which helps improve response time for stranded motorists Increased the number of accident investigation officers with Florida's Highway Patrol and improved the Roadway Incident Scene Clearance Program Implemented emergency detour maps to help improve traffic flow and open the roadway faster following major accidents Enhanced emergency response by placing automatic defibrillators at service plazas and in State Farm Safety Patrol Vehicles Promoted educational campaigns to improve safety, including tire-inflation efforts to reduce accidents, a WorkZone Safety Awareness Day to protect construction workers and the Click-It-Or-Ticket program to increase safety belt use Trained Florida's Turnpike Enterprise employees to focus on safety, courtesy, presentation and efficiency Improved SunPass operations by opening a second call center facility Implemented the country's first electronic monitoring system (The SunWatch Center) of all electronic and mechanical devices at toll plazas on Turnpike roads Worked to improve service plaza quality and cleanliness Opened additional SunPass-only lanes system-wide Educated drivers about road conditions with real-time reporting Opened new interchanges and expanded lanes on the roadways to improve traffic flow and mobility throughout the system Your input is essential! For more information about the 2005 survey results, please visit www.FloridasTurnpike.com. Along with this issue of Sun Passages, you'll find the 2006 Customer Satisfaction Survey. Your responses and comments are extremely important and can help Florida's Turnpike Enterprise develop and formulate new initiatives. By completing the survey online at www.SunPass.com you have a chance to win free tolls for one year (up to $500). Please complete the survey by Nov. 20, 2006.
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